Return & Refund Policy
Effective Date: July 2026
At Iron Fuel Supplements, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds are processed.
1. Return Eligibility
For health, safety, and quality assurance reasons, nutritional supplements and consumable products may have specific return restrictions.
Unless otherwise stated, eligible products must be:
- Unopened
- Unused
- In original packaging
- In resalable condition
- Purchased directly through our website
Products that have been opened, used, damaged, altered, or otherwise made unsuitable for resale may not be eligible for return.
2. Non-Returnable Products
For health and safety reasons, we may not accept returns for:
- Opened nutritional supplements
- Used or partially consumed products
- Products with broken or removed seals
- Products that have been damaged after delivery due to customer handling
- Clearance or final-sale products where specifically identified
- Products that are otherwise identified as non-returnable at the time of purchase
If you are unsure whether an item qualifies for return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
please contact us as soon as reasonably possible.
We may request photographs, order information, product details, or other documentation to assess the issue.
If the issue is confirmed, we may offer a replacement, exchange, refund, or other appropriate resolution.
4. Return Authorization
Please contact us before returning any product.
Do not send products to the return shipment address without receiving return instructions from us.
Unauthorized returns may be delayed or may not be accepted.
When contacting us, please provide:
- Your name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photographs where applicable
5. Return Shipping
Unless the product is damaged, defective, incorrect, or the return is otherwise caused by an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
For approved returns caused by a defective, damaged, or incorrect product, we may provide return shipping instructions or otherwise assist with the return.
6. Return Shipment Address
Approved returns should be shipped to the designated return facility provided by our customer service team.
Return Shipment:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
United States
Please do not ship a return to this address until your return has been approved and instructions have been provided.
7. Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refunds may take several business days to appear in your account depending on your bank, credit card company, or payment provider.
We are not responsible for processing delays caused by financial institutions or payment providers.
8. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a full refund.
This may apply where:
- A product has been returned in a condition that reduces its resale value.
- Only part of an order is eligible for return.
- Products or accessories are missing.
- The product has been damaged after delivery due to customer handling.
Any applicable deduction will be communicated when the return is reviewed.
9. Exchanges
Where available, eligible products may be exchanged for another product.
Exchanges are subject to product availability and the applicable return requirements.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
10. Canceling an Order
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or handed to the shipping carrier, cancellation may no longer be possible and the order may instead be subject to this Return & Refund Policy.
11. Shipping Delays and Lost Packages
We are not responsible for delays caused by shipping carriers, customs, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If tracking information indicates that a package has been delivered, but you cannot locate it, please first contact the shipping carrier and verify the delivery address.
We will assist where reasonably possible.
12. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned, delayed, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
13. Refund Exceptions
Nothing in this Return & Refund Policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
14. Contact Us
If you have questions about a return, refund, exchange, damaged product, or other order issue, please contact us:
Iron Fuel Supplements
Address:
14836 W Castille Way
Sylmar, CA 91342
United States
Phone: (818)-564-3573
Email: info@ironfuelsupplements.com
Website: https://ironfuelsupplements.com